:root{
  --brand-primary:#082353; --brand-primary-hover:#123875; --brand-cyan:#00ccec; --brand-pink:#ff0088; --brand-yellow:#ffe400; --brand-green:#16de16; --brand-tint:#e7f9fc; --brand-border:#aadfe9; --dark:#111827; --dark2:#1f2937;
  --wbs-stripe: linear-gradient(90deg, var(--brand-cyan) 0 34%, var(--brand-pink) 34% 68%, var(--brand-yellow) 68%);
  --text:#243044; --muted:#6b7280; --line:#e5e7eb; --bg:#f3f6f8; --white:#fff;
  --blue:#2563eb; --red:#dc2626; --amber:#f59e0b; --shadow:0 18px 45px rgba(15,23,42,.08);
  --radius:18px; --header-h:126px;
}
*{box-sizing:border-box} html,body{height:100%}
body{margin:0;font-family:Inter,'Segoe UI',Roboto,Arial,sans-serif;color:var(--text);background:var(--bg)}
a{color:inherit}.app-body{min-height:100vh;background:var(--bg)}
/* Header profissional: logo em cima, menu abaixo */
.app-header{height:var(--header-h);background:#fff;border-bottom:1px solid var(--line);box-shadow:0 8px 28px rgba(15,23,42,.06);position:sticky;top:0;z-index:50}
.brand-strip{height:78px;display:flex;align-items:center;justify-content:space-between;padding:10px 28px;gap:20px}
.brand{display:flex;align-items:center;gap:15px;text-decoration:none;min-width:280px}.brand img{width:198px;max-height:58px;object-fit:contain}.brand span{display:flex;flex-direction:column;line-height:1.15}.brand strong{font-size:16px;color:var(--dark)}.brand small{font-size:12px;color:var(--muted)}
.header-status{display:flex;align-items:center;gap:12px;flex-wrap:wrap;justify-content:flex-end}.user-chip{padding:9px 13px;background:#f4f7fb;border:1px solid var(--line);border-radius:999px;color:var(--dark);font-weight:700;font-size:13px}.logout-link{padding:9px 13px;background:#fee2e2;color:#991b1b;border-radius:999px;text-decoration:none;font-weight:700;font-size:13px}.status-dot{display:inline-flex;align-items:center;gap:8px;background:#eef2f7;border:1px solid var(--line);color:#475569;border-radius:999px;padding:8px 12px;font-size:13px;font-weight:700}.status-dot i{width:9px;height:9px;border-radius:50%;background:#94a3b8;display:block}.status-dot.online{background:#ecfdf3;color:#15803d;border-color:#bbf7d0}.status-dot.online i{background:#22c55e;box-shadow:0 0 0 4px rgba(34,197,94,.14)}.status-dot.offline{background:#fef2f2;color:#b91c1c;border-color:#fecaca}.status-dot.offline i{background:#ef4444;box-shadow:0 0 0 4px rgba(239,68,68,.14)}
.app-menu{height:48px;display:flex;align-items:center;gap:8px;padding:0 28px;border-top:1px solid #f1f5f9;overflow-x:auto}.app-menu a{text-decoration:none;color:#475569;padding:12px 16px;border-radius:12px;font-size:14px;font-weight:800;white-space:nowrap}.app-menu a:hover{background:#f5f7fa;color:var(--dark)}.app-menu a.active{background:var(--brand-tint);color:var(--brand-primary);box-shadow:inset 0 -3px 0 var(--brand-primary)}
/* Login */
.login-page{background:radial-gradient(ellipse at top left, var(--brand-cyan), transparent 55%), linear-gradient(145deg, var(--brand-primary), #07133c);display:flex;align-items:center;justify-content:center;padding:34px}.login-shell{width:min(980px,100%);display:grid;grid-template-columns:1.1fr .9fr;background:#fff;border-radius:28px;overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.28);min-height:560px}.login-brand-panel{padding:48px;background:linear-gradient(145deg,#f2f9fd,#fff);display:flex;flex-direction:column;justify-content:center}.login-brand-panel img{width:290px;max-width:90%;margin-bottom:38px}.login-brand-panel h1{font-size:38px;line-height:1.05;margin:0 0 16px;color:#111827}.login-brand-panel p{font-size:16px;color:#536171;line-height:1.65;max-width:440px}.login-points{display:flex;gap:10px;flex-wrap:wrap;margin-top:24px}.login-points span{background:var(--brand-tint);color:var(--brand-primary);border:1px solid var(--brand-border);border-radius:999px;padding:8px 12px;font-weight:800;font-size:12px}.login-card{padding:54px 44px;display:flex;flex-direction:column;justify-content:center;background:#fff}.login-card h2{margin:0;font-size:28px;color:#111827}.login-card p{margin:8px 0 26px;color:#64748b}.login-card label,.form-box label,.card label{display:block;font-size:12px;text-transform:uppercase;letter-spacing:.05em;font-weight:900;color:#64748b;margin:14px 0 7px}.login-card input,.form-box input,.form-box select,.card input,.card select,.card textarea{width:100%;border:1px solid #dbe2ea;background:#fff;border-radius:13px;padding:13px 14px;outline:none;font-size:14px}.login-card input:focus,.card input:focus,.card select:focus,.card textarea:focus{border-color:var(--brand-primary);box-shadow:0 0 0 4px rgba(45,149,201,.14)}.login-footer{display:block;margin-top:22px;color:#94a3b8;text-align:center}
/* Base páginas */
.main-content,.top-layout{padding:30px;max-width:1380px;margin:0 auto;width:100%}.page-title,.header-flex h1,h1{margin:0 0 8px;color:#111827;font-size:30px;letter-spacing:-.03em}.page-subtitle,.header-flex p,p.lead{color:#64748b;margin:0 0 22px}.header-flex{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:24px}.card,.card-table,.form-box{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.card{padding:22px;margin-bottom:22px}.card-table{overflow:hidden}table{width:100%;border-collapse:collapse;background:#fff}th{background:#111827;color:#fff;text-align:left;font-size:12px;letter-spacing:.04em;text-transform:uppercase;padding:16px}td{padding:16px;border-bottom:1px solid #edf1f5}tr:hover td{background:#f8fbff}.inline-form{display:flex;gap:12px;align-items:end;flex-wrap:wrap}.inline-form input,.inline-form select{width:auto;min-width:180px}.check-line{display:inline-flex!important;gap:8px;align-items:center;margin:0!important;text-transform:none!important;letter-spacing:0!important;color:#475569!important}.check-line input{width:auto!important;margin:0!important}.btn-primary,.btn-add,.btn-save,.btn-entrar{background:var(--brand-primary);color:#fff;border:none;border-radius:13px;padding:12px 18px;font-weight:900;text-decoration:none;cursor:pointer;box-shadow:0 10px 22px rgba(45,149,201,.22);display:inline-flex;align-items:center;justify-content:center;gap:8px}.btn-primary:hover,.btn-add:hover,.btn-save:hover{background:var(--brand-primary-hover);transform:translateY(-1px)}.btn-primary.full{width:100%;margin-top:22px}.btn-light{background:#f1f5f9;color:#334155;border-radius:12px;padding:11px 14px;text-decoration:none;font-weight:800;display:inline-flex}.action-btn{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;border-radius:10px;padding:8px 10px;margin:0 2px;color:#fff;font-size:13px}.btn-edit{background:#64748b}.btn-pass{background:#2563eb}.btn-status{background:#f59e0b}.btn-del{background:#dc2626}.badge,.badge-status{border-radius:999px;padding:5px 10px;font-size:11px;font-weight:900;text-transform:uppercase;white-space:nowrap}.bg-ativo,.bg-aberto{background:#dcfce7;color:#166534}.bg-suspenso,.bg-resolvido{background:#fee2e2;color:#991b1b}.bg-em_andamento{background:#dbeafe;color:#1d4ed8}.alert{border-radius:13px;padding:12px 14px;margin-bottom:14px;font-weight:700}.alert.error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.alert.success{background:#ecfdf3;color:#166534;border:1px solid #bbf7d0}
/* Atendimento 3 colunas */
.workspace{height:calc(100vh - var(--header-h));display:grid;grid-template-columns:300px 400px minmax(460px,1fr);gap:0;background:#d7dee7;border-top:1px solid #e5e7eb}.column{min-width:0;background:#fff;display:flex;flex-direction:column;border-right:1px solid #e5e7eb;overflow:hidden}.col-head{height:70px;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #edf1f5}.col-head h2{margin:0;font-size:20px;color:#111827;letter-spacing:-.02em}.pill{background:var(--brand-tint);color:var(--brand-primary);border-radius:999px;font-size:12px;font-weight:900;padding:6px 11px}.mini-status{border-radius:999px;padding:7px 10px;font-size:12px;font-weight:900;background:#eef2f7;color:#475569}.mini-status.ok{background:#ecfdf3;color:#15803d}.mini-status.bad{background:#fef2f2;color:#b91c1c}.input-search{margin:14px 16px 8px;border:1px solid #dbe2ea;border-radius:14px;padding:13px 14px;outline:none;background:#f8fafc}.input-search:focus{border-color:var(--brand-primary);box-shadow:0 0 0 4px rgba(45,149,201,.12)}.departments-col{background:#fbfcfd}.dept-item{width:calc(100% - 24px);margin:5px 12px;padding:14px 13px;border:1px solid transparent;border-radius:15px;background:transparent;color:#334155;display:flex;align-items:center;justify-content:space-between;cursor:pointer;text-align:left;font-weight:800}.dept-item:hover,.dept-item.active{background:#fff;border-color:var(--brand-border);box-shadow:0 10px 22px rgba(15,23,42,.06);color:var(--brand-primary)}.dept-item b{background:#eef2f7;color:#334155;border-radius:999px;padding:3px 9px;font-size:12px}.ticket-list{padding:12px;overflow-y:auto}.conversation-card{width:100%;border:none;background:#fff;text-align:left;border-radius:18px;padding:15px;margin-bottom:10px;box-shadow:0 0 0 1px #edf1f5;cursor:pointer;transition:.15s;display:block}.conversation-card:hover,.conversation-card.selected{box-shadow:0 14px 30px rgba(15,23,42,.1),0 0 0 1px var(--brand-border);transform:translateY(-1px)}.conversation-card.unread{box-shadow:0 0 0 1px #fecaca;border-left:5px solid var(--red)}.conv-top{display:flex;justify-content:space-between;gap:10px}.conv-top strong{font-size:15px;color:#111827}.conv-top small{font-size:11px;color:#94a3b8;white-space:nowrap}.conversation-card p{min-height:38px;margin:10px 0;color:#64748b;font-size:13px;line-height:1.4}.conv-meta{border-top:1px solid #f1f5f9;padding-top:10px;display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--brand-primary);font-weight:900}.conversation-col{background:#e7ddd1;background-image:radial-gradient(rgba(255,255,255,.35) 1px,transparent 1px);background-size:18px 18px;border-right:none}.conversation-empty{margin:auto;text-align:center;color:#64748b;background:rgba(255,255,255,.75);border:1px solid rgba(255,255,255,.8);border-radius:22px;padding:30px;max-width:340px;box-shadow:var(--shadow)}.ticket-header-panel{background:rgba(255,255,255,.96);border-bottom:1px solid #dbe2ea;padding:14px 18px;display:flex;align-items:center;justify-content:space-between;gap:16px;backdrop-filter:blur(10px)}.ticket-header-panel h2{margin:0;font-size:19px;color:#111827}.ticket-header-panel p{margin:4px 0 0;font-size:12px;color:#64748b}.ticket-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}.ticket-actions select{border:1px solid #cbd5e1;border-radius:12px;padding:10px;background:#fff}.ticket-actions button{border:none;border-radius:12px;padding:10px 13px;background:var(--brand-primary);color:#fff;font-weight:900;cursor:pointer}.ticket-actions .btn-resolve{background:#2563eb}.chatbox-panel{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:10px}.bubble{max-width:min(72%,680px);padding:11px 13px;border-radius:16px;font-size:14px;line-height:1.45;box-shadow:0 2px 4px rgba(0,0,0,.06);white-space:pre-wrap}.bubble.me{align-self:flex-end;background:#e0f3fc;border-bottom-right-radius:4px}.bubble.client{align-self:flex-start;background:#fff;border-bottom-left-radius:4px}.bubble small{display:block;margin-top:6px;color:#64748b;font-size:10px;text-align:right}.reply-bar{background:#f8fafc;border-top:1px solid #dbe2ea;padding:14px;display:flex;gap:10px}.reply-bar input{flex:1;border:1px solid #d4dbe4;background:#fff;border-radius:999px;padding:14px 17px;outline:none}.reply-bar button{border:none;background:var(--brand-primary);color:#fff;font-weight:900;border-radius:999px;padding:0 22px;cursor:pointer}.empty-list{text-align:center;color:#64748b;padding:32px 18px;background:#f8fafc;border-radius:16px;margin:10px}
/* Utilidades legadas */
.sidebar,.logo-area{display:none}.cards-top{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin:20px 0}.card-info{background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px;box-shadow:var(--shadow);border-left:5px solid var(--brand-primary)}.card-info h3{margin:0;color:#64748b;font-size:12px;text-transform:uppercase}.card-info .value{font-size:34px;font-weight:900;color:#111827}.search-container input{width:100%;border:1px solid #dbe2ea;border-radius:999px;padding:14px 18px}.form-box{padding:26px;margin:30px auto;max-width:460px}.chat-container{height:calc(100vh - var(--header-h));display:flex;flex-direction:column;background:#e7ddd1}.chat-header{background:#fff;border-bottom:1px solid #e5e7eb;padding:16px;font-weight:900}#chatBox{flex:1;overflow-y:auto;padding:22px;display:flex;flex-direction:column;gap:10px}.chat-footer{display:flex;gap:10px;background:#f8fafc;border-top:1px solid #dbe2ea;padding:14px}.chat-footer input{flex:1;border:1px solid #dbe2ea;border-radius:999px;padding:13px 16px}.chat-footer button{border:none;background:var(--brand-primary);color:#fff;font-weight:900;border-radius:999px;padding:0 22px}
@media(max-width:1100px){:root{--header-h:126px}.workspace{grid-template-columns:260px 340px minmax(360px,1fr)}.brand span{display:none}.brand{min-width:210px}.cards-top{grid-template-columns:repeat(2,1fr)}}
@media(max-width:850px){:root{--header-h:auto}.app-header{height:auto}.brand-strip{height:auto;flex-direction:column;align-items:flex-start}.header-status{justify-content:flex-start}.app-menu{height:auto;padding:10px 14px}.workspace{height:auto;grid-template-columns:1fr}.column{min-height:360px;border-right:none;border-bottom:1px solid var(--line)}.login-shell{grid-template-columns:1fr}.login-brand-panel{padding:32px}.login-card{padding:32px}.main-content,.top-layout{padding:18px}.header-flex{flex-direction:column;align-items:flex-start}.cards-top{grid-template-columns:1fr}.inline-form input,.inline-form select{width:100%}}
/* v4.1 - Indicadores Evolution e QR Code */
.status-dot.warn{background:#fffbeb;color:#92400e;border-color:#fde68a}.status-dot.warn i{background:#f59e0b;box-shadow:0 0 0 4px rgba(245,158,11,.16)}
.mini-status.warn{background:#fffbeb;color:#92400e}
.status-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-bottom:22px}.health-card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:20px;box-shadow:var(--shadow);position:relative;overflow:hidden}.health-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:6px;background:#94a3b8}.health-card.good:before{background:#22c55e}.health-card.warn:before{background:#f59e0b}.health-card.bad:before{background:#ef4444}.health-card span{display:block;color:#64748b;font-size:12px;text-transform:uppercase;letter-spacing:.05em;font-weight:900;margin-bottom:8px}.health-card strong{display:block;color:#111827;font-size:26px;line-height:1.1}.health-card small{display:block;margin-top:8px;color:#64748b;font-size:12px;word-break:break-word}.connect-grid{display:grid;grid-template-columns:420px minmax(0,1fr);gap:22px;align-items:start}.qr-card h2,.card h2{margin:0 0 8px;color:#111827}.qr-card p{color:#64748b;margin:0 0 18px}.qr-box{min-height:330px;border-radius:24px;background:linear-gradient(145deg,#f8fafc,#eef2f7);border:1px dashed #cbd5e1;display:flex;align-items:center;justify-content:center;text-align:center;padding:24px}.qr-box img{width:280px;max-width:100%;border-radius:18px;background:#fff;padding:12px;box-shadow:0 20px 45px rgba(15,23,42,.12)}.connected-icon{width:118px;height:118px;border-radius:50%;background:#dcfce7;color:#16a34a;display:flex;align-items:center;justify-content:center;font-size:74px;font-weight:900;margin:0 auto 16px;box-shadow:0 0 0 12px rgba(34,197,94,.1)}.qr-empty{display:flex;flex-direction:column;gap:8px;color:#475569}.qr-empty strong{color:#111827}.pairing-code{display:flex;flex-direction:column;gap:10px}.pairing-code small{text-transform:uppercase;font-weight:900;color:#64748b;letter-spacing:.06em}.pairing-code strong{font-size:34px;letter-spacing:.08em;color:#111827;background:#fff;border-radius:16px;padding:14px 18px;border:1px solid var(--line)}.qr-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:16px}.info-table th{width:160px;background:#f8fafc;color:#334155}.info-table td,.info-table th{border-bottom:1px solid #edf1f5;padding:13px;text-transform:none;letter-spacing:0;font-size:13px}.hint{margin-top:16px;color:#64748b;background:#f8fafc;border-radius:14px;padding:14px}.header-status .status-dot{min-width:190px;justify-content:center}
@media(max-width:900px){.status-grid,.connect-grid{grid-template-columns:1fr}.qr-box{min-height:260px}}

/* ================= OLS One V5.5 ================= */
.brand img{width:230px;max-height:64px;object-fit:contain}.brand strong{font-size:18px}.brand small{font-size:12px}.header-status{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end}.status-dot.agents{background:#eef6ff;color:#1d4ed8;border-color:#bfdbfe}.status-dot.agents i{background:#3b82f6}.status-stack{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}.departments-col .col-head{height:auto;min-height:84px;align-items:flex-start;gap:8px;flex-direction:column}.departments-col .col-head h2{font-size:22px}.conversation-card .conv-meta span{color:var(--brand-primary)}.conversation-card.unread{border-left:5px solid #ef4444}.ticket-header-panel h2:before{content:'💬 ';font-size:18px}.reply-bar{box-shadow:0 -10px 30px rgba(15,23,42,.06)}.reply-bar input:focus{border-color:var(--brand-primary);box-shadow:0 0 0 4px rgba(45,149,201,.13)}.mini-status{display:inline-flex;align-items:center;gap:6px}.mini-status.ok:before{content:'';width:8px;height:8px;border-radius:50%;background:#22c55e;display:inline-block}.mini-status.warn:before{content:'';width:8px;height:8px;border-radius:50%;background:#f59e0b;display:inline-block}.mini-status.bad:before{content:'';width:8px;height:8px;border-radius:50%;background:#ef4444;display:inline-block}.app-menu a:first-child:before{content:'◉ ';color:var(--brand-cyan)}.ticket-actions button:hover,.reply-bar button:hover{filter:brightness(.94);transform:translateY(-1px)}
@media(max-width:1100px){.brand img{width:205px}.header-status .status-dot{min-width:auto}.status-stack{justify-content:flex-start}}
/* ================= OLS One V5.5.1 - Relatórios, KB e Arquivo ================= */
.dept-section-title{margin:18px 18px 8px;color:#94a3b8;font-size:11px;font-weight:900;text-transform:uppercase;letter-spacing:.08em}.dept-item.archived{opacity:.92}.btn-light.danger{background:#fee2e2;color:#991b1b}.bubble.pending{opacity:.75}.bubble.send-error{background:#fee2e2!important;color:#991b1b}.report-filter{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.report-filter input{border:1px solid #dbe2ea;border-radius:12px;padding:11px 12px;background:#fff}.report-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.bar-row{display:grid;grid-template-columns:180px minmax(0,1fr) 42px;gap:12px;align-items:center;margin:13px 0}.bar-row span{font-weight:800;color:#334155}.bar-row div{height:12px;background:#eef2f7;border-radius:999px;overflow:hidden}.bar-row i{display:block;height:100%;background:linear-gradient(90deg,var(--brand-primary),#3b82f6);border-radius:999px}.bar-row b{text-align:right;color:#111827}.kb-layout{display:grid;grid-template-columns:410px minmax(0,1fr);gap:22px;align-items:start}.kb-editor textarea{font-family:inherit;resize:vertical}.kb-search{display:flex;gap:10px;align-items:center;margin-bottom:14px}.kb-search input{flex:1}.kb-search input,.kb-search select{border:1px solid #dbe2ea;border-radius:12px;padding:12px;background:#fff}.kb-list{display:flex;flex-direction:column;gap:12px}.kb-article{background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:18px;display:flex;justify-content:space-between;gap:18px}.kb-article span{display:inline-flex;background:var(--brand-tint);color:var(--brand-primary);border-radius:999px;padding:5px 10px;font-size:11px;font-weight:900;text-transform:uppercase}.kb-article h3{margin:10px 0 8px;color:#111827}.kb-article p{margin:0;color:#475569;line-height:1.55}.kb-article small{display:block;margin-top:10px;color:#94a3b8}.kb-actions{display:flex;gap:8px;align-items:flex-start;flex-shrink:0}.card hr{border:0;border-top:1px solid #edf1f5;margin:22px 0 14px}@media(max-width:1000px){.report-grid,.kb-layout{grid-template-columns:1fr}.bar-row{grid-template-columns:130px minmax(0,1fr) 36px}.kb-search{flex-direction:column;align-items:stretch}.kb-article{flex-direction:column}}


/* OLS One 5.5.2 - refinamento do cabeçalho do atendimento */
.conversation-col{position:relative;background:#efe7dc;background-image:radial-gradient(rgba(255,255,255,.42) 1px,transparent 1px);background-size:18px 18px;}
#ticketInfo{flex:0 0 auto;width:100%;margin:0;padding:0;}
.ticket-header-panel{width:100%;box-sizing:border-box;min-height:86px;background:rgba(255,255,255,.98);border-bottom:1px solid #e2e8f0;padding:14px 18px;display:grid;grid-template-columns:1fr auto;align-items:center;gap:18px;box-shadow:0 8px 28px rgba(15,23,42,.06);border-radius:0;}
.ticket-client{display:flex;align-items:center;gap:13px;min-width:0;}
.ticket-avatar{width:46px;height:46px;border-radius:16px;background:linear-gradient(135deg,var(--brand-primary),var(--brand-cyan));color:#fff;display:flex;align-items:center;justify-content:center;font-weight:950;font-size:17px;box-shadow:0 10px 22px rgba(34,197,94,.18);flex:0 0 auto;}
.ticket-title{min-width:0;}
.ticket-title h2{margin:0 0 4px;font-size:19px;font-weight:950;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.ticket-title p{margin:0;color:#64748b;font-size:12px;display:flex;gap:7px;align-items:center;flex-wrap:wrap;}
.ticket-tag{display:inline-flex;align-items:center;border-radius:999px;background:var(--brand-tint);color:var(--brand-primary);padding:3px 9px;font-weight:900;font-size:11px;}
.ticket-actions{display:flex;align-items:center;gap:8px;flex-wrap:nowrap;justify-content:flex-end;}
.ticket-actions select{min-width:190px;height:42px;border:1px solid #d4dbe4;border-radius:14px;background:#fff;padding:0 12px;font-weight:700;color:#111827;outline:none;}
.ticket-actions button{height:42px;border:none;border-radius:14px;padding:0 16px;font-weight:950;cursor:pointer;box-shadow:0 8px 18px rgba(15,23,42,.08);transition:.15s;}
.ticket-actions .btn-move{background:var(--brand-primary);color:#fff;}
.ticket-actions .btn-archive{background:#2563eb;color:#fff;}
.ticket-actions button:hover{transform:translateY(-1px);filter:brightness(.96);}
.chatbox-panel{padding-top:22px;}
.bubble{box-shadow:0 10px 26px rgba(15,23,42,.08);}
@media(max-width:980px){.ticket-header-panel{grid-template-columns:1fr}.ticket-actions{justify-content:flex-start;flex-wrap:wrap}.ticket-actions select{min-width:100%;}.ticket-actions button{flex:1}}

/* ================= OLS One V5.5.3 - refinamentos solicitados ================= */
:root{--footer-h:34px;--header-h:118px;}
.app-body{padding-bottom:var(--footer-h);}
.app-header{height:var(--header-h)}
.brand-strip.compact{height:70px;padding:8px 30px;}
.brand-clean{min-width:250px;}
.brand-clean img{width:250px;max-height:58px;}
.brand-clean span{display:none!important;}
.header-status .status-dot{min-width:auto;padding:8px 13px;}
.app-footer{position:fixed;left:0;right:0;bottom:0;height:var(--footer-h);z-index:60;background:#fff;border-top:1px solid #e5e7eb;color:#64748b;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;box-shadow:0 -8px 25px rgba(15,23,42,.04)}
.workspace{height:calc(100vh - var(--header-h) - var(--footer-h));}
.main-content,.top-layout{padding-bottom:calc(30px + var(--footer-h));}
.departments-col .col-head{min-height:70px;align-items:center;flex-direction:row;}
.status-stack{display:none!important;}

/* Cabeçalho do chat mais limpo */
.ticket-header-panel.pro{min-height:92px;background:rgba(255,255,255,.97);border-bottom:1px solid #dde4ec;padding:14px 18px;display:grid;grid-template-columns:minmax(230px,1fr) minmax(360px,auto);gap:14px;align-items:center;border-radius:0;box-shadow:0 8px 24px rgba(15,23,42,.06)}
.ticket-header-panel.pro .ticket-client{gap:12px;overflow:hidden;}
.ticket-header-panel.pro .ticket-avatar{width:48px;height:48px;border-radius:50%;background:linear-gradient(135deg,var(--brand-primary),#186589);font-size:18px;box-shadow:0 8px 20px rgba(34,197,94,.18)}
.ticket-header-panel.pro .ticket-title h2{font-size:19px;margin-bottom:5px;}
.ticket-header-panel.pro .ticket-title p{gap:6px;align-items:center;}
.ticket-header-panel.pro .phone{color:#64748b;font-weight:700;}
.ticket-header-panel.pro .ticket-actions{display:grid;grid-template-columns:auto minmax(170px,210px) auto auto;gap:8px;align-items:center;justify-content:end;}
.move-label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;font-weight:950;color:#94a3b8;white-space:nowrap;}
.ticket-header-panel.pro .ticket-actions select{height:40px;border-radius:12px;min-width:0;width:100%;font-size:13px;}
.ticket-header-panel.pro .ticket-actions button{height:40px;border-radius:12px;padding:0 14px;font-size:13px;box-shadow:none;}
.ticket-header-panel.pro .btn-move{background:var(--brand-primary);color:#fff;}
.ticket-header-panel.pro .btn-archive{background:#2563eb;color:#fff;}
.chatbox-panel{padding:18px 20px 20px;}
.reply-bar{padding-bottom:14px;}

/* Logo e header responsivos */
@media(max-width:1050px){.ticket-header-panel.pro{grid-template-columns:1fr}.ticket-header-panel.pro .ticket-actions{justify-content:start;grid-template-columns:auto minmax(160px,1fr) auto auto}.brand-clean img{width:220px}.header-status{gap:7px}.header-status .status-dot{font-size:12px;padding:7px 10px}}
@media(max-width:760px){:root{--header-h:auto}.app-footer{position:static}.app-body{padding-bottom:0}.workspace{height:auto}.ticket-header-panel.pro .ticket-actions{grid-template-columns:1fr 1fr}.move-label{grid-column:1/-1}.ticket-header-panel.pro .ticket-actions select{grid-column:1/-1}.brand-strip.compact{height:auto}.brand-clean img{width:210px}}


/* V5.5.4 - refinamentos de usabilidade */
.kb-editor .btn-save,
.kb-editor button.btn-save{
    width:auto!important;
    min-width:138px!important;
    height:42px!important;
    padding:0 18px!important;
    margin-top:12px!important;
    border-radius:13px!important;
    display:inline-flex!important;
    flex:0 0 auto!important;
}
.kb-editor .check-line{display:inline-flex!important;margin-right:12px!important;vertical-align:middle!important;}
.kb-editor form > .check-line + .btn-save{vertical-align:middle!important;}
.kb-editor .inline-form .btn-light{height:42px;align-items:center;}

.ticket-header-panel.pro{
    min-height:74px!important;
    padding:10px 16px!important;
    grid-template-columns:minmax(250px,1fr) auto!important;
    gap:12px!important;
    box-shadow:0 4px 18px rgba(15,23,42,.05)!important;
}
.ticket-header-panel.pro .ticket-client{gap:10px!important;}
.ticket-header-panel.pro .ticket-avatar{width:40px!important;height:40px!important;font-size:15px!important;}
.ticket-header-panel.pro .ticket-title h2{font-size:18px!important;margin:0 0 3px!important;}
.ticket-header-panel h2:before{content:''!important;}
.ticket-header-panel.pro .ticket-title p{margin:0!important;display:flex!important;gap:7px!important;align-items:center!important;flex-wrap:wrap!important;}
.ticket-header-panel.pro .phone{font-size:12px!important;}
.ticket-header-panel.pro .ticket-tag{font-size:10px!important;padding:4px 8px!important;}
.ticket-header-panel.pro .ticket-actions{grid-template-columns:minmax(180px,230px) auto auto!important;gap:8px!important;}
.ticket-header-panel.pro .move-label{display:none!important;}
.ticket-header-panel.pro .ticket-actions select{height:38px!important;font-size:13px!important;border-radius:12px!important;}
.ticket-header-panel.pro .ticket-actions button{height:38px!important;padding:0 14px!important;border-radius:12px!important;font-size:13px!important;}
.dept-item.active{background:#fff!important;border-color:#bfe7a3!important;box-shadow:0 10px 22px rgba(15,23,42,.07)!important;color:var(--brand-primary)!important;}
.dept-item{user-select:none;}
.header-status .status-dot{transition:none!important;}

@media(max-width:1050px){
  .ticket-header-panel.pro{grid-template-columns:1fr!important;}
  .ticket-header-panel.pro .ticket-actions{grid-template-columns:minmax(160px,1fr) auto auto!important;justify-content:start!important;}
}

/* V5.5.5 - rolagem independente nas colunas de filas e conversas */
.workspace{
    overflow:hidden!important;
}
.column{
    min-height:0!important;
}
.departments-col,
.tickets-col,
.conversation-col{
    min-height:0!important;
}
.departments-col #departamentos{
    flex:1 1 auto!important;
    min-height:0!important;
    overflow-y:auto!important;
    overflow-x:hidden!important;
    padding:0 0 18px!important;
    overscroll-behavior:contain;
}
.tickets-col .ticket-list,
#listaTickets{
    flex:1 1 auto!important;
    min-height:0!important;
    overflow-y:auto!important;
    overflow-x:hidden!important;
    overscroll-behavior:contain;
}
.conversation-col .chatbox-panel,
#chatBox{
    min-height:0!important;
    overflow-y:auto!important;
    overscroll-behavior:contain;
}
.departments-col #departamentos::-webkit-scrollbar,
.tickets-col .ticket-list::-webkit-scrollbar,
#chatBox::-webkit-scrollbar{width:8px;}
.departments-col #departamentos::-webkit-scrollbar-thumb,
.tickets-col .ticket-list::-webkit-scrollbar-thumb,
#chatBox::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px;}
.departments-col #departamentos::-webkit-scrollbar-track,
.tickets-col .ticket-list::-webkit-scrollbar-track,
#chatBox::-webkit-scrollbar-track{background:transparent;}
@media(max-width:850px){
  .departments-col #departamentos,
  .tickets-col .ticket-list,
  #listaTickets,
  #chatBox{max-height:55vh!important;}
}

/* V5.5.6 - cabeçalho final do atendimento */
#ticketInfo{
    flex:0 0 auto!important;
    margin:0!important;
    padding:0!important;
    width:100%!important;
}
.ticket-header-clean{
    width:100%;
    min-height:76px;
    background:rgba(255,255,255,.98);
    border-bottom:1px solid #e2e8f0;
    box-shadow:0 6px 18px rgba(15,23,42,.055);
    display:grid;
    grid-template-columns:minmax(210px,1fr) auto;
    align-items:center;
    gap:14px;
    padding:12px 18px;
}
.ticket-client-clean{
    display:flex;
    align-items:center;
    gap:12px;
    min-width:0;
}
.ticket-avatar.clean{
    width:44px!important;
    height:44px!important;
    border-radius:50%!important;
    background:linear-gradient(135deg,var(--brand-primary),#22c55e)!important;
    color:#fff!important;
    display:flex!important;
    align-items:center!important;
    justify-content:center!important;
    font-weight:950!important;
    font-size:16px!important;
    flex:0 0 auto!important;
}
.ticket-title-clean{
    min-width:0;
    display:grid;
    gap:2px;
}
.ticket-title-clean strong{
    color:#111827;
    font-size:18px;
    line-height:1.15;
    white-space:nowrap;
    overflow:hidden;
    text-overflow:ellipsis;
}
.ticket-title-clean span{
    color:#64748b;
    font-size:12px;
    font-weight:700;
    white-space:nowrap;
    overflow:hidden;
    text-overflow:ellipsis;
}
.ticket-title-clean em{
    width:max-content;
    max-width:100%;
    font-style:normal;
    background:var(--brand-tint);
    color:var(--brand-primary);
    border-radius:999px;
    padding:3px 9px;
    font-size:10px;
    font-weight:950;
    white-space:nowrap;
    overflow:hidden;
    text-overflow:ellipsis;
}
.ticket-actions-clean{
    display:flex;
    align-items:center;
    gap:8px;
    min-width:0;
}
.ticket-actions-clean select{
    width:190px;
    max-width:190px;
    height:40px;
    border:1px solid #d4dbe4;
    border-radius:13px;
    background:#fff;
    padding:0 12px;
    color:#111827;
    font-size:13px;
    font-weight:750;
    outline:none;
}
.ticket-actions-clean button{
    height:40px;
    border:none;
    border-radius:13px;
    padding:0 16px;
    color:#fff;
    font-weight:950;
    cursor:pointer;
    white-space:nowrap;
    box-shadow:none;
}
.ticket-actions-clean .btn-move-clean{background:var(--brand-primary);}
.ticket-actions-clean .btn-archive-clean{background:#2563eb;}
.ticket-actions-clean button:hover{filter:brightness(.96);transform:translateY(-1px);}
.chatbox-panel{padding-top:18px!important;}
@media(max-width:980px){
    .ticket-header-clean{grid-template-columns:1fr;align-items:start;}
    .ticket-actions-clean{width:100%;}
    .ticket-actions-clean select{flex:1;max-width:none;width:auto;}
}
@media(max-width:640px){
    .ticket-actions-clean{display:grid;grid-template-columns:1fr 1fr;width:100%;}
    .ticket-actions-clean select{grid-column:1/-1;width:100%;}
}


/* V5.5.7 - header do chat ocupa 100% da coluna */
#ticketInfo{
    flex:0 0 auto!important;
    width:100%!important;
    max-width:none!important;
    min-width:0!important;
    margin:0!important;
    padding:0!important;
    background:transparent!important;
    border:0!important;
    border-radius:0!important;
    box-shadow:none!important;
    text-align:initial!important;
    align-self:stretch!important;
    box-sizing:border-box!important;
}
#ticketInfo.conversation-empty{
    margin:auto!important;
    padding:30px!important;
    max-width:340px!important;
    background:rgba(255,255,255,.75)!important;
    border:1px solid rgba(255,255,255,.8)!important;
    border-radius:22px!important;
    box-shadow:var(--shadow)!important;
    text-align:center!important;
    color:#64748b!important;
    align-self:center!important;
}
.ticket-header-clean{
    width:100%!important;
    max-width:none!important;
    min-width:0!important;
    box-sizing:border-box!important;
    display:grid!important;
    grid-template-columns:minmax(0,1fr) auto!important;
    background:#fff!important;
    border-radius:0!important;
}
.ticket-client-clean,.ticket-actions-clean{min-width:0!important;}
.ticket-actions-clean{justify-content:flex-end!important;}
@media(max-width:980px){
    .ticket-header-clean{grid-template-columns:1fr!important;}
}

/* V5.5.9 - regras de operação, presença e responsável */
.conv-owner{margin-top:8px;font-size:11px;font-weight:900;color:#475569;background:#f1f5f9;border-radius:999px;padding:5px 8px;display:inline-flex;align-items:center;gap:4px}
.conv-owner.waiting{color:#92400e;background:#fffbeb}
.watching-alert,.assigned-alert{margin:0;padding:9px 16px;font-size:12px;font-weight:850;border-bottom:1px solid rgba(255,255,255,.75);box-sizing:border-box;width:100%}
.watching-alert{background:#eff6ff;color:#1d4ed8}
.assigned-alert{background:#fff7ed;color:#9a3412}
.owner-label{display:block;color:#64748b;font-style:normal;font-size:11px;font-weight:850;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.owner-label.waiting{color:#b45309}
.btn-assume-clean{height:40px;border:none;border-radius:13px;background:#0f172a;color:#fff;font-weight:950;padding:0 15px;cursor:pointer;box-shadow:0 8px 18px rgba(15,23,42,.12)}
.btn-assume-clean:hover{filter:brightness(1.08);transform:translateY(-1px)}
.ticket-actions-clean{flex-wrap:wrap}
.ticket-actions-clean select{min-width:180px}
@media(max-width:760px){.btn-assume-clean,.btn-move-clean,.btn-archive-clean{flex:1}.ticket-actions-clean select{width:100%!important;max-width:none!important}}

/* OLS One Enterprise 6.0 - Centro de Operações */
.operation-bar{
    height:74px;
    display:grid;
    grid-template-columns:130px 150px 110px 110px minmax(260px,1fr);
    gap:10px;
    align-items:center;
    padding:10px 16px;
    background:#f8fafc;
    border-bottom:1px solid #e5e7eb;
    box-sizing:border-box;
}
.workspace.enterprise{height:calc(100vh - var(--header-h) - var(--footer-h) - 74px)!important;}
.op-card{height:54px;background:#fff;border:1px solid #e2e8f0;border-radius:16px;padding:9px 13px;box-shadow:0 8px 20px rgba(15,23,42,.045);display:flex;flex-direction:column;justify-content:center}
.op-card small{font-size:10px;font-weight:900;color:#64748b;text-transform:uppercase;letter-spacing:.04em}.op-card strong{font-size:22px;color:#111827;line-height:1}.op-alerts{height:54px;background:#fff;border:1px solid #e2e8f0;border-radius:16px;display:flex;align-items:center;gap:10px;padding:0 14px;font-size:12px;font-weight:850;color:#64748b;overflow:hidden;white-space:nowrap;box-shadow:0 8px 20px rgba(15,23,42,.045)}.op-alerts.has-alert{border-color:#fed7aa;background:#fff7ed;color:#9a3412}.op-alerts b{color:#b45309}.op-alerts .sep{color:#cbd5e1;margin:0 4px}.presence-select{height:34px;border:1px solid #dbe2ea;background:#fff;border-radius:999px;padding:0 10px;font-weight:900;color:#334155;outline:none;max-width:170px}.btn-release-clean{background:#f59e0b!important}.btn-transfer-clean{background:#475569!important}.ticket-actions-clean #selectTransferir{width:170px;max-width:170px}.op-mini-timeline{width:100%;background:rgba(255,255,255,.92);border-bottom:1px solid #e2e8f0;display:flex;gap:14px;align-items:center;padding:7px 18px;font-size:11px;font-weight:800;color:#64748b;overflow:hidden;white-space:nowrap}.op-mini-timeline span{overflow:hidden;text-overflow:ellipsis}.watching-alert{animation:opPulse 2.4s ease-in-out infinite}@keyframes opPulse{0%,100%{filter:brightness(1)}50%{filter:brightness(.98)}}
@media(max-width:1100px){.operation-bar{grid-template-columns:repeat(4,1fr);height:auto}.op-alerts{grid-column:1/-1}.workspace.enterprise{height:calc(100vh - var(--header-h) - var(--footer-h) - 132px)!important}}
@media(max-width:760px){.operation-bar{grid-template-columns:1fr 1fr}.op-alerts{grid-column:1/-1}.workspace.enterprise{height:auto!important}.presence-select{width:100%;max-width:none}}


/* OLS One Enterprise 6.0.1 - header minimalista do atendimento */
#ticketInfo{
    width:100%!important;
    max-width:none!important;
    border-radius:0!important;
    box-shadow:none!important;
    background:transparent!important;
    text-align:left!important;
}
.ticket-header-clean{
    width:100%!important;
    min-height:64px!important;
    padding:10px 14px!important;
    gap:10px!important;
    background:rgba(255,255,255,.96)!important;
    border-bottom:1px solid #e5e7eb!important;
    box-shadow:0 4px 14px rgba(15,23,42,.04)!important;
    grid-template-columns:minmax(190px,1fr) auto!important;
}
.ticket-client-clean{gap:10px!important;}
.ticket-avatar.clean{
    width:38px!important;
    height:38px!important;
    font-size:14px!important;
    box-shadow:0 6px 16px rgba(34,197,94,.18)!important;
}
.ticket-title-clean{gap:1px!important;}
.ticket-title-clean strong{font-size:16px!important;line-height:1.05!important;}
.ticket-title-clean span{font-size:11px!important;line-height:1.1!important;}
.ticket-title-clean em{font-size:9px!important;padding:2px 8px!important;margin-top:2px!important;}
.owner-label{font-size:10px!important;margin-top:1px!important;max-width:180px!important;}
.ticket-actions-clean{
    gap:6px!important;
    flex-wrap:nowrap!important;
    justify-content:flex-end!important;
    align-items:center!important;
}
.ticket-actions-clean select{
    height:36px!important;
    border-radius:12px!important;
    font-size:12px!important;
    font-weight:800!important;
    padding:0 10px!important;
    min-width:0!important;
    width:150px!important;
    max-width:150px!important;
}
.ticket-actions-clean #selectTransferir{width:140px!important;max-width:140px!important;}
.ticket-actions-clean button,
.btn-assume-clean{
    height:36px!important;
    border-radius:12px!important;
    padding:0 12px!important;
    font-size:12px!important;
    font-weight:900!important;
    min-width:0!important;
    box-shadow:none!important;
}
.btn-release-clean{background:#f59e0b!important;}
.btn-transfer-clean{background:#475569!important;}
.btn-move-clean{background:var(--brand-primary)!important;}
.btn-archive-clean{background:#2563eb!important;}
.op-mini-timeline{padding:6px 14px!important;font-size:10px!important;}
@media(max-width:1120px){
    .ticket-header-clean{grid-template-columns:1fr!important;align-items:start!important;}
    .ticket-actions-clean{width:100%!important;justify-content:flex-start!important;flex-wrap:wrap!important;}
    .ticket-actions-clean select{flex:1 1 150px!important;max-width:none!important;width:auto!important;}
}
@media(max-width:760px){
    .ticket-actions-clean{display:grid!important;grid-template-columns:1fr 1fr!important;gap:6px!important;}
    .ticket-actions-clean select{grid-column:auto!important;width:100%!important;}
    .ticket-actions-clean #selectTransferir{width:100%!important;max-width:none!important;}
}


/* OLS One Enterprise 6.0.2 - densidade compacta para telas 15 polegadas */
:root{--header-h:88px!important;--footer-h:24px!important;--radius:12px!important;}
body{font-size:13px!important;}
.app-header{height:var(--header-h)!important;box-shadow:0 3px 12px rgba(15,23,42,.05)!important;}
.brand-strip.compact{height:50px!important;padding:6px 18px!important;gap:12px!important;}
.brand-clean{min-width:210px!important;}.brand-clean img{width:205px!important;max-height:42px!important;}
.header-status{gap:7px!important;}.status-dot{height:30px!important;padding:0 10px!important;font-size:12px!important;gap:6px!important;}.status-dot i{width:8px!important;height:8px!important;}
.presence-select{height:30px!important;max-width:150px!important;font-size:12px!important;padding:0 9px!important;}
.user-chip,.logout-link{height:30px!important;padding:0 11px!important;display:inline-flex!important;align-items:center!important;font-size:12px!important;}
.app-menu{height:38px!important;padding:0 18px!important;gap:4px!important;}.app-menu a{padding:9px 12px!important;border-radius:10px!important;font-size:13px!important;}
.app-footer{height:var(--footer-h)!important;font-size:11px!important;}
.operation-bar{height:48px!important;grid-template-columns:92px 112px 80px 86px minmax(220px,1fr)!important;gap:8px!important;padding:6px 12px!important;}
.workspace.enterprise{height:calc(100vh - var(--header-h) - var(--footer-h) - 48px)!important;}
.op-card{height:36px!important;border-radius:12px!important;padding:5px 10px!important;box-shadow:none!important;}.op-card small{font-size:8.5px!important;line-height:1!important;}.op-card strong{font-size:17px!important;}.op-alerts{height:36px!important;border-radius:12px!important;padding:0 10px!important;font-size:11px!important;box-shadow:none!important;}
.workspace{grid-template-columns:270px 330px minmax(420px,1fr)!important;}
.col-head{height:54px!important;padding:12px 14px!important;}.col-head h2{font-size:18px!important;}.input-search{margin:10px 12px 8px!important;padding:10px 12px!important;border-radius:12px!important;font-size:13px!important;}
.dept-item{width:calc(100% - 18px)!important;margin:3px 9px!important;padding:10px 10px!important;border-radius:12px!important;font-size:13px!important;}.dept-item b{font-size:11px!important;padding:2px 8px!important;}
.ticket-list{padding:8px!important;}.conversation-card{border-radius:14px!important;padding:12px!important;margin-bottom:8px!important;}.conv-top strong{font-size:14px!important;}.conv-top small{font-size:10px!important;}.conversation-card p{min-height:26px!important;margin:7px 0!important;font-size:12px!important;line-height:1.28!important;}.conv-meta{padding-top:7px!important;font-size:11px!important;}.conv-owner{margin-top:5px!important;font-size:10px!important;padding:4px 7px!important;}.pill{font-size:11px!important;padding:5px 9px!important;}
.ticket-header-clean{min-height:54px!important;padding:8px 12px!important;gap:8px!important;grid-template-columns:minmax(170px,1fr) auto!important;}.ticket-avatar.clean{width:34px!important;height:34px!important;font-size:13px!important;}.ticket-title-clean strong{font-size:15px!important;}.ticket-title-clean span{font-size:10.5px!important;}.ticket-title-clean em{font-size:8.5px!important;padding:2px 7px!important;}.owner-label{font-size:9.5px!important;max-width:160px!important;}
.ticket-actions-clean{gap:5px!important;}.ticket-actions-clean select{height:32px!important;border-radius:10px!important;font-size:11px!important;width:130px!important;max-width:130px!important;padding:0 8px!important;}.ticket-actions-clean #selectTransferir{width:120px!important;max-width:120px!important;}.ticket-actions-clean button,.btn-assume-clean{height:32px!important;border-radius:10px!important;padding:0 10px!important;font-size:11px!important;}
.watching-alert,.assigned-alert{padding:7px 12px!important;font-size:11px!important;}.op-mini-timeline{padding:5px 12px!important;font-size:9.5px!important;}.chatbox-panel{padding:12px 14px 14px!important;}.bubble{font-size:13px!important;padding:9px 12px!important;margin-bottom:7px!important;max-width:72%!important;}.bubble small{font-size:9.5px!important;}.reply-bar{padding:10px 14px!important;gap:8px!important;}.reply-bar input{height:40px!important;font-size:13px!important;padding:0 14px!important;}.reply-bar button{height:40px!important;padding:0 22px!important;font-size:13px!important;}
.main-content,.top-layout{padding:18px!important;padding-bottom:calc(18px + var(--footer-h))!important;}.page-title,.header-flex h1,h1{font-size:24px!important;}.card{padding:16px!important;margin-bottom:14px!important;border-radius:14px!important;}th{padding:11px 12px!important;font-size:11px!important;}td{padding:11px 12px!important;font-size:13px!important;}.btn-primary,.btn-add,.btn-save,.btn-entrar{padding:10px 14px!important;border-radius:11px!important;font-size:13px!important;}
@media(max-width:1100px){.operation-bar{grid-template-columns:repeat(4,1fr)!important;height:auto!important;}.workspace.enterprise{height:calc(100vh - var(--header-h) - var(--footer-h) - 88px)!important;}}

/* OLS One Enterprise 6.0.3 - mídias, anexos e status de mensagem */
.reply-bar{gap:8px;align-items:center;}
.attach-btn{width:36px;height:36px;border:1px solid #dbe2ea;background:#fff;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;font-size:17px;flex:0 0 auto;transition:.15s;}
.attach-btn:hover{background:#f1f5f9;border-color:#cbd5e1;}
.attach-btn input{display:none!important;}
.file-chip{max-width:180px;background:#ecfdf5;color:#166534;border:1px solid #bbf7d0;border-radius:999px;padding:7px 10px;font-size:11px;font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer;}
.file-chip:after{content:' ×';font-weight:900;color:#166534;}
.msg-text{white-space:pre-wrap;word-break:break-word;}
.msg-time{display:block;font-size:10px;opacity:.58;text-align:right;margin-top:4px;}
.msg-check{font-weight:900;margin-left:4px;color:#64748b;letter-spacing:-2px;}
.msg-check.read{color:#2563eb;}
.msg-check.error{color:#ef4444;letter-spacing:0;}
.msg-media-img{display:block;max-width:min(280px,62vw);max-height:320px;border-radius:12px;object-fit:cover;margin-bottom:6px;box-shadow:0 8px 22px rgba(15,23,42,.12);}
.msg-sticker{display:block;max-width:145px;max-height:145px;object-fit:contain;margin-bottom:4px;}
.msg-audio{width:260px;max-width:62vw;height:38px;margin-bottom:4px;}
.msg-video{display:block;width:280px;max-width:62vw;max-height:320px;border-radius:12px;background:#000;margin-bottom:6px;}
.msg-file{display:flex;gap:10px;align-items:center;text-decoration:none;color:#0f172a;background:rgba(255,255,255,.72);border:1px solid rgba(148,163,184,.35);border-radius:12px;padding:10px 12px;margin-bottom:6px;min-width:220px;max-width:300px;}
.msg-file span{font-size:22px}.msg-file strong{display:block;font-size:13px;line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:210px}.msg-file small{display:block;color:#64748b;font-size:10px;margin-top:2px}.msg-download{display:inline-flex;font-size:11px;font-weight:800;color:#2563eb;text-decoration:none;margin:2px 0 6px}.media-placeholder{background:rgba(241,245,249,.95);border:1px dashed #cbd5e1;border-radius:12px;padding:10px 12px;font-size:12px;font-weight:800;color:#475569;margin-bottom:6px;max-width:280px;}.bubble.type-audio{min-width:280px}.bubble.me .msg-file{background:rgba(255,255,255,.55)}

/* OLS One Enterprise 6.0.4 - mídia recebida e gravação de áudio */
.mic-btn{font-size:15px!important;line-height:1!important;}
.mic-btn.recording{background:#fee2e2!important;border-color:#fecaca!important;color:#b91c1c!important;animation:olsMicPulse 1s infinite;}
.mic-btn.has-audio{background:#ecfdf5!important;border-color:#bbf7d0!important;color:#166534!important;}
@keyframes olsMicPulse{0%,100%{box-shadow:0 0 0 0 rgba(239,68,68,.25)}50%{box-shadow:0 0 0 6px rgba(239,68,68,.08)}}
.bubble .media-placeholder small{font-weight:600;color:#64748b;}


/* OLS One 6.0.10 - exclusão de mensagens para gestores */
.bubble{position:relative;}
.msg-delete-btn{position:absolute;top:5px;right:6px;width:25px;height:25px;border:0;border-radius:8px;background:rgba(255,255,255,.78);color:#64748b;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:12px;opacity:.82;transition:.15s;padding:0!important;box-shadow:0 1px 4px rgba(15,23,42,.12);}
.bubble:hover .msg-delete-btn,.msg-delete-btn:focus{opacity:1;}
.msg-delete-btn:hover{background:#fee2e2;color:#b91c1c;}
.bubble.me .msg-delete-btn{right:auto;left:6px;}
@media(max-width:760px){.msg-delete-btn{opacity:.75;}}

/* Atendimento */
.transfer-dialog {
  width: min(480px, calc(100% - 32px));
  max-height: calc(100% - 32px);
  padding: 24px;
  border: 1px solid var(--line);
  border-radius: 16px;
  color: var(--text);
  box-shadow: var(--shadow);
}
.transfer-dialog::backdrop { background: rgba(15, 23, 42, .52); }
.transfer-dialog h2 { margin: 0; font-size: 20px; }
.transfer-dialog p { margin: 8px 0 16px; }
.transfer-dialog label { display: block; margin-bottom: 6px; font-weight: 700; }
.transfer-dialog textarea, .transfer-dialog select, .quick-reply-search input {
  width: 100%;
  padding: 10px;
  border: 1px solid var(--brand-border);
  border-radius: 9px;
  resize: vertical;
  font: inherit;
}
.transfer-dialog select { margin-top: 4px; }
#formEncerramento label { margin-top: 16px; }
.quick-reply-search { display: flex; gap: 8px; margin-top: 14px; }
.quick-reply-search input { min-width: 0; }
.quick-reply-list { max-height: 45vh; overflow-y: auto; }
.quick-reply-list details { padding: 10px 0; border-bottom: 1px solid var(--line); }
.quick-reply-list p { white-space: pre-wrap; overflow-wrap: anywhere; }
.quick-reply-list summary { cursor: pointer; font-weight: 700; }
.reply-bar .quick-reply-button { padding-inline: 12px !important; }
.reply-bar textarea#campoMensagem {
  flex: 1;
  padding: 9px 12px;
  border: 1px solid var(--line);
  border-radius: 12px;
  resize: vertical;
  font: inherit;
}
.archive-folder { margin: 8px 12px; border-top: 1px solid var(--line); }
.archive-folder summary { padding: 12px 8px; cursor: pointer; font-weight: 700; }
.archive-folder summary b { margin-left: 5px; font-size: 12px; color: var(--muted); }
.archive-folder .dept-item { width: calc(100% - 8px); margin-inline: 4px; }
.archive-pages { display: flex; align-items: center; justify-content: center; gap: 8px; font-size: 12px; }
.dept-overdue, .conv-deadline { display: block; margin-top: 3px; color: #991b1b; font-weight: 700; }
.conv-deadline { font-size: 11px; }
.transfer-dialog small { color: var(--muted); }
.transfer-dialog [role="alert"] { color: var(--red); }
.transfer-dialog-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; }
.internal-note {
  align-self: center;
  width: min(100%, 540px);
  padding: 12px 14px;
  border: 1px solid #f6ce94;
  border-radius: 12px;
  background: #fff7ed;
  color: #7c2d12;
  font-size: 13px;
}
.internal-note small { display: block; margin: 4px 0 8px; }
.queue-order:not([hidden]) {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 14px;
  border-bottom: 1px solid var(--line);
  color: var(--muted);
  font-size: 12px;
}
.queue-order select {
  min-width: 0;
  max-width: 100%;
  padding: 5px 7px;
  border: 1px solid var(--line);
  border-radius: 7px;
  color: var(--text);
  background: var(--white);
  font: inherit;
}
.conv-wait {
  display: block;
  margin-top: 5px;
  color: #9a3412;
  font-size: 11px;
  font-weight: 700;
}
.workspace.enterprise {
  grid-template-columns: minmax(180px, .65fr) minmax(245px, 1fr) minmax(0, 2.2fr) !important;
}
.workspace.enterprise .col-head { min-height: 52px; }
.workspace.enterprise .conversation-col {
  background: #eef4fa;
}
.workspace.enterprise .conversation-card {
  transition: background-color .15s, box-shadow .15s;
}
.workspace.enterprise .conversation-card:hover,
.workspace.enterprise .conversation-card.selected {
  transform: none;
  background: var(--brand-tint);
  box-shadow: 0 0 0 1px var(--brand-border);
}
.workspace.enterprise .reply-bar { flex-wrap: wrap; box-shadow: none; }
.workspace.enterprise .reply-bar #campoMensagem { min-width: 100px; }
.workspace.enterprise .reply-bar .attach-btn input { display: none; }
@media (max-width: 850px) {
  .workspace.enterprise {
    grid-template-columns: minmax(0, 1fr) !important;
    height: auto !important;
  }
  .workspace.enterprise .column { min-height: auto; }
  .workspace.enterprise #departamentos { max-height: 180px; overflow: auto; }
  .workspace.enterprise .ticket-list { max-height: 300px; }
  .workspace.enterprise .conversation-col { min-height: 460px; }
  .workspace.enterprise .chatbox-panel { max-height: 60vh; }
}

/* A marca circular aparece inteira no login e no cabeçalho. */
.ols-logo {
  display: block;
  overflow: hidden;
  width: 44px;
  aspect-ratio: 1;
  border-radius: 50%;
  flex: none;
}
.brand-clean .ols-logo { display: block !important; }
.ols-logo > img {
  display: block;
  width: 100% !important;
  height: 100%;
  max-width: none;
  max-height: none !important;
  margin: 0;
  object-fit: contain;
}
.login-brand-panel .ols-logo {
  width: min(174px, 100%);
  margin-bottom: 28px;
}
.login-brand-panel h1 { color: var(--brand-primary); }
.app-menu a.active {
  box-shadow: inset 0 -3px 0 var(--brand-cyan);
}
.app-menu a.active:first-child::before { color: var(--brand-primary); }
.login-brand-panel::after {
  content: '';
  width: 64px;
  height: 3px;
  margin-top: 24px;
  border-radius: 3px;
  background: var(--wbs-stripe);
}
@media (max-width: 600px) {
  .login-page { padding: 16px; height: auto; min-height: 100%; }
  .login-brand-panel, .login-card { padding: 24px; }
  .login-brand-panel .ols-logo { width: min(112px, 100%); margin-bottom: 16px; }
}

/* Estrutura visual compartilhada com o Service Desk */
.app-body:has(> .service-sidebar) {
  --service-top: 76px;
  --service-rail: 236px;
  --service-gutter: clamp(16px, 2.35vw, 32px);
  --service-border: #dce5ee;
  --service-ink: var(--brand-primary);
  --service-muted: #536b84;
  --service-selected: #dcf7fc;
  --service-accent: var(--brand-cyan);
  --bg: #f0f5fb;
  display: flex;
  flex-direction: column;
  min-height: 100dvh;
  padding: 0 0 0 var(--service-rail);
}
.app-body.service-menu-closed:has(> .service-sidebar) { --service-rail: 0px; }
.app-body:has(> .service-sidebar) > :is(.main-content, .top-layout) {
  padding: var(--service-gutter) !important;
}
.app-body:has(> .service-sidebar) .card-table {
  border-color: var(--service-border);
  box-shadow: 0 8px 25px #21374c08;
}
.app-body:has(> .service-sidebar) .card-table th {
  background: #f8fafc;
  color: var(--service-muted);
  border-bottom: 1px solid var(--service-border);
}
.service-header.app-header {
  height: var(--service-top) !important;
  margin-left: calc(-1 * var(--service-rail));
  flex: none;
  z-index: 52;
  border-color: var(--service-border);
  box-shadow: none !important;
}
.service-header.app-header::after {
  content: '';
  position: absolute;
  inset: auto 0 0;
  height: 3px;
  background: var(--wbs-stripe);
  pointer-events: none;
}
.login-page {
  background: radial-gradient(ellipse at 8% 12%, #086d8e, transparent 48%),
              radial-gradient(ellipse at 92% 100%, #60174e, transparent 45%),
              var(--brand-primary);
}
.login-brand-panel {
  background: linear-gradient(145deg, #e7f9fc, #fff 66%, #fff7d7);
}
.service-header .brand-strip.compact {
  height: 100% !important;
  display: grid;
  grid-template-columns: 190px minmax(145px, 1fr) auto;
  align-items: center;
  padding: 0 18px !important;
  gap: 20px !important;
}
.service-brand, .service-account { display: flex; align-items: center; gap: 12px; }
.service-brand .brand-clean { min-width: 0 !important; }
.service-brand .ols-logo { width: 44px; }
.service-menu-toggle {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  padding: 0;
  color: var(--service-ink);
  background: #fff;
  border: 1px solid var(--service-border);
  border-radius: 10px;
  cursor: pointer;
  flex: none;
}
.service-menu-toggle span {
  width: 13px;
  height: 1.5px;
  background: currentColor;
  box-shadow: 0 -4px currentColor, 0 4px currentColor;
}
.service-search { position: relative; max-width: 510px; }
.service-search::before {
  content: '';
  position: absolute;
  left: 16px;
  top: 13px;
  width: 9px;
  height: 9px;
  border: 2px solid #758ba0;
  border-radius: 50%;
  pointer-events: none;
}
.service-search::after {
  content: '';
  position: absolute;
  left: 26px;
  top: 24px;
  width: 6px;
  height: 2px;
  background: #758ba0;
  transform: rotate(45deg);
  pointer-events: none;
}
.service-search input {
  width: 100%;
  height: 42px;
  padding: 0 12px 0 40px;
  border: 1px solid var(--service-border);
  border-radius: 12px;
  background: #f3f6f9;
  color: var(--service-ink);
  font: inherit;
  font-size: 13px;
}
.service-header .header-status { grid-column: 3; min-width: 0; flex-wrap: nowrap; }
.service-header .status-dot { font-size: 11px !important; white-space: nowrap; }
.service-header .presence-select { font-size: 11px; max-width: 132px; }
.service-account { gap: 8px; white-space: nowrap; font-size: 12px; color: var(--service-ink); }
.service-account strong, .service-account small { display: block; }
.service-account small { color: var(--service-muted); margin-top: 2px; font-size: 10px; }
.service-avatar {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 11px;
  background: var(--service-selected);
  color: #3f661c;
  font-weight: 800;
}
.service-account .logout-link { background: transparent; color: var(--service-muted); padding: 8px 4px; }
.service-account .logout-link:hover { color: var(--brand-primary); }
.service-sidebar {
  position: fixed;
  inset: var(--service-top) auto 0 0;
  z-index: 51;
  width: 236px;
  overflow: auto;
  background: #fff;
  border-right: 1px solid var(--service-border);
  overscroll-behavior: contain;
}
.service-menu-closed .service-sidebar { visibility: hidden; }
.service-nav { padding: 22px 12px; color: var(--service-muted); font-size: 13px; }
.service-nav > a {
  display: flex;
  align-items: center;
  gap: 11px;
  min-height: 42px;
  padding: 8px 10px;
  border-left: 3px solid transparent;
  border-radius: 10px;
  font-weight: 650;
  text-decoration: none;
}
.service-nav > a span { width: 15px; text-align: center; }
.service-nav > a:hover, .service-queues .dept-item:hover { background: #f2f6fa; }
.service-nav > a[aria-current] {
  background: var(--service-selected);
  border-left-color: var(--service-accent);
  color: #3a5c1d;
  box-shadow: none;
}
.service-nav-label {
  margin: 23px 12px 7px;
  color: #5d7490;
  font-size: 10px;
  font-weight: 800;
  letter-spacing: .09em;
  text-transform: uppercase;
}
.service-queues { margin: 5px 0 0; }
.service-queues .dept-item {
  width: 100% !important;
  min-height: 36px;
  margin: 2px 0 !important;
  padding: 7px 8px 7px 12px !important;
  border-left-width: 3px;
  border-radius: 9px !important;
  gap: 6px;
  font-size: 12px !important;
  font-weight: 650;
}
.service-queues .dept-item.active {
  background: var(--service-selected) !important;
  border-color: transparent transparent transparent var(--service-accent) !important;
  color: #3a5c1d !important;
  box-shadow: none !important;
}
.service-queues .dept-item b { flex: none; }
.service-queues .archive-folder { margin: 8px 0 0; }
.service-queues .archive-folder summary { padding: 9px 11px; border-radius: 9px; }
.service-queues .archive-folder summary:hover { background: #f2f6fa; }
.service-queues .archive-folder .dept-item { width: calc(100% - 10px) !important; margin-left: 10px !important; }
.service-scrim { position: fixed; inset: var(--service-top) 0 0; z-index: 50; border: 0; background: #122b4866; }
.app-footer.service-footer {
  position: static;
  z-index: auto;
  order: 10;
  justify-content: flex-start;
  flex: none;
  height: 36px !important;
  margin-top: auto;
  padding-inline: var(--service-gutter);
  border: 0;
  background: transparent;
  box-shadow: none;
  color: var(--service-muted);
  font-weight: 500;
}
.app-body:has(> .service-sidebar):has(> .workspace.enterprise) { height: 100dvh; }
.service-sidebar ~ .operation-bar {
  height: auto !important;
  flex: none;
  grid-template-columns: repeat(4, minmax(0, 1fr)) !important;
  gap: 12px !important;
  padding: var(--service-gutter) var(--service-gutter) 12px !important;
  border: 0;
  background: transparent;
}
.service-sidebar ~ .operation-bar .op-card {
  position: relative;
  height: 84px !important;
  padding: 13px 16px !important;
  border-color: var(--service-border);
  border-radius: 15px !important;
  gap: 8px;
}
.service-sidebar ~ .operation-bar .op-card small { font-size: 10px !important; letter-spacing: .06em; }
.service-sidebar ~ .operation-bar .op-card strong { color: var(--service-ink); font-size: 27px !important; }
.op-card-link { cursor: pointer; font: inherit; text-align: left; }
.op-card-link:hover, .op-card-link:focus-visible { border-color: var(--brand-cyan) !important; }
.service-sidebar ~ .operation-bar .op-card::after {
  content: '';
  position: absolute;
  right: 16px;
  bottom: 15px;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--op-dot, #85a6c1);
  box-shadow: 0 0 0 5px #eef3f7;
}
.service-sidebar ~ .operation-bar .op-card:nth-child(1) { --op-dot: #d4a04e; }
.service-sidebar ~ .operation-bar .op-card:nth-child(3) { --op-dot: #7da742; }
.service-sidebar ~ .operation-bar .op-card:nth-child(4) { --op-dot: #d97668; }
.service-sidebar ~ .operation-bar .op-alerts {
  grid-column: 1 / -1;
  height: auto !important;
  min-height: 32px;
  padding: 7px 12px !important;
  white-space: normal;
  flex-wrap: wrap;
  overflow: visible;
  font-weight: 600;
}
.service-sidebar ~ .workspace.enterprise {
  flex: 1 1 0;
  min-height: 340px;
  height: auto !important;
  grid-template-columns: minmax(235px, 1fr) minmax(0, 2fr) !important;
  margin: 0 var(--service-gutter);
  border: 1px solid var(--service-border);
  border-radius: 16px;
  overflow: hidden;
}
.service-sidebar ~ .workspace.enterprise .col-head { background: #f8fafc; }
.service-sidebar ~ .workspace.enterprise .conversation-col { background: #eef3f7; }
.service-sidebar ~ .workspace.enterprise .conversation-card { border-radius: 11px !important; }
.service-sidebar ~ .workspace.enterprise .conversation-empty { box-shadow: none !important; }
.service-sidebar ~ .workspace.enterprise #ticketInfo.conversation-empty + .chatbox-panel:empty { display: none; }
@media (max-width: 1100px) {
  .app-body:has(> .service-sidebar) { --service-top: 110px; --service-rail: 204px; }
  .service-sidebar { width: 204px; }
  .service-header .brand-strip.compact {
    grid-template-columns: auto minmax(0, 1fr);
    grid-template-rows: 53px 43px;
    gap: 0 12px !important;
  }
  .service-header .header-status {
    grid-column: 1 / -1;
    overflow-x: auto;
    justify-content: flex-start;
    padding-bottom: 4px;
    scrollbar-width: thin;
  }
  .service-search { justify-self: end; width: 100%; }
}
@media (max-width: 760px) {
  .app-body:has(> .service-sidebar) { --service-rail: 0px; --service-gutter: 12px; }
  .app-body:has(> .service-sidebar):has(> .workspace.enterprise) { height: auto; }
  .service-sidebar { width: min(280px, 86vw); }
  .service-header .brand-strip.compact { padding-inline: 12px !important; }
  .service-brand { gap: 8px; }
  .service-brand .ols-logo { width: 38px; }
  .service-search input { font-size: 12px; padding-left: 36px; }
  .service-sidebar ~ .operation-bar { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; }
  .service-sidebar ~ .operation-bar .op-card { height: 66px !important; }
  .service-sidebar ~ .operation-bar .op-card strong { font-size: 23px !important; }
  .service-sidebar ~ .workspace.enterprise { grid-template-columns: minmax(0, 1fr) !important; }
}

.triage-summary {
  padding: 10px 14px;
  border-bottom: 1px solid var(--brand-border);
  background: var(--brand-tint);
  color: var(--text);
  font-size: 13px;
}
.triage-summary summary { cursor: pointer; font-weight: 700; }
.triage-summary p { margin: 8px 0 0; overflow-wrap: anywhere; }
.bubble.type-ai_text > strong { display: block; margin-bottom: 5px; font-size: 11px; color: var(--brand-primary); }

/* Preferência de aparência do painel */
.service-theme-toggle {
  display: grid;
  place-items: center;
  flex: none;
  width: 34px;
  height: 36px;
  padding: 0;
  border: 1px solid var(--service-border);
  border-radius: 10px;
  background: var(--white);
  color: var(--service-ink);
  font-size: 20px;
  line-height: 1;
  cursor: pointer;
}
.service-theme-toggle:hover { border-color: var(--brand-cyan); }
.service-theme-toggle:focus-visible { outline: 2px solid var(--brand-cyan); outline-offset: 2px; }
@media (min-width: 1101px) {
  .service-header .brand-strip.compact { grid-template-columns: auto minmax(115px, 1fr) auto; }
}

html[data-ols-dark] { color-scheme: dark; background: #090c10; }
html[data-ols-dark] .app-body:has(> .service-sidebar) {
  --bg: #090c10;
  --white: #131920;
  --text: #e4ecf5;
  --dark: #e4ecf5;
  --muted: #a3b4c7;
  --line: #303c49;
  --brand-tint: #182b3a;
  --brand-border: #3d5d75;
  --brand-cyan: #75c4ea;
  --service-border: #303c49;
  --service-ink: #e4ecf5;
  --service-muted: #a3b4c7;
  --service-selected: #173849;
  --night-raised: #1b2631;
  --night-blue: #9ad7fb;
  --night-warning: #ffcb8a;
  --night-red: #ffaaa7;
  --shadow: none;
  color: var(--text);
}
[data-ols-dark] .service-brand .brand-clean {
  padding: 2px 5px;
  border-radius: 7px;
  background: #f1f4f7;
}
[data-ols-dark] :is(.service-header.app-header,.service-sidebar,.service-menu-toggle,.column,.op-card,.card,.card-table,.form-box,.card-info,.gestao-card,.health-card,.kb-article,.transfer-dialog,.ticket-header-clean,.op-mini-timeline,.conversation-card,.reply-bar,table) {
  background: var(--white);
  border-color: var(--line);
  color: var(--text);
}
[data-ols-dark] :is(.main-content,.workspace) :is(h1,h2,h3),
[data-ols-dark] :is(.col-head h2,.ticket-title-clean strong,.conv-top strong,.health-card strong,.card-info .value) { color: var(--text); }
[data-ols-dark] :is(.header-flex p,.lead,.kb-article p,.health-card span,.health-card small,.op-card small,.conv-top small,.conversation-card p,.owner-label,.ticket-title-clean span,.msg-time,.msg-file small,.check-line,.card label) { color: var(--muted) !important; }
[data-ols-dark] :is(.service-search input,.presence-select,.card input:not([type=checkbox]),.card select,.card textarea,.report-filter input,.queue-order select,.ticket-actions-clean select,.transfer-dialog input,.transfer-dialog select,.transfer-dialog textarea,.reply-bar textarea#campoMensagem,.attach-btn) {
  background: #0e141b;
  border-color: var(--line);
  color: var(--text);
}
[data-ols-dark] .service-header .brand-strip.compact { column-gap: 12px !important; }
[data-ols-dark] :is(.service-nav > a:hover,.service-queues .dept-item:hover,.service-queues .archive-folder summary:hover,.btn-light,.empty-list,.conversation-empty,.gestao-note,.pill,.dept-item b,.conv-owner,.ticket-title-clean em,.media-placeholder,.msg-file) {
  background: var(--night-raised);
  color: var(--text);
  border-color: var(--line);
}
[data-ols-dark] :is(.service-nav > a[aria-current],.service-avatar) { background: var(--service-selected); color: #b0f2ff; }
[data-ols-dark] .service-queues .dept-item { color: var(--text); }
[data-ols-dark] .service-queues .dept-item.active { color: #b0f2ff !important; }
[data-ols-dark] .service-nav-label { color: var(--muted); }
[data-ols-dark] .service-sidebar ~ .workspace.enterprise .col-head { background: var(--night-raised); border-color: var(--line); }
[data-ols-dark] .service-sidebar ~ .workspace.enterprise .conversation-col { background: #0d1218; }
[data-ols-dark] #ticketInfo.conversation-empty {
  background: var(--night-raised) !important;
  border-color: var(--line) !important;
  color: var(--text) !important;
}
[data-ols-dark] .ticket-header-clean {
  background: var(--white) !important;
  border-bottom-color: var(--line) !important;
}
[data-ols-dark] .service-sidebar ~ .workspace.enterprise .conversation-card:is(:hover,.selected) {
  background: #223446;
  box-shadow: 0 0 0 1px var(--brand-border);
}
[data-ols-dark] .conversation-card { box-shadow: 0 0 0 1px var(--line); }
[data-ols-dark] .conversation-card .conv-meta { border-color: var(--line); }
[data-ols-dark] :is(.conversation-card .conv-meta span:first-child,.kb-article span,.bubble.type-ai_text > strong,.msg-download) { color: var(--night-blue); }
[data-ols-dark] .bubble.client { background: var(--night-raised); color: var(--text); }
[data-ols-dark] .bubble.me { background: #12354a; color: var(--text); }
[data-ols-dark] .bubble.me .msg-file { background: #0d2638; color: var(--text); }
[data-ols-dark] :is(.triage-summary,.watching-alert) { background: #132a3b; color: var(--night-blue); border-color: var(--line); }
[data-ols-dark] :is(.internal-note,.assigned-alert,.op-alerts.has-alert,.status-dot.warn,.conv-owner.waiting) { background: #382a19; color: var(--night-warning); border-color: #624c32; }
[data-ols-dark] :is(.conv-wait,.op-alerts b) { color: var(--night-warning); }
[data-ols-dark] :is(.dept-overdue,.conv-deadline,.owner-label.waiting,.transfer-dialog [role=alert]) { color: var(--night-red) !important; }
[data-ols-dark] .op-alerts:not(.has-alert) { background: var(--white); color: var(--muted); border-color: var(--line); }
[data-ols-dark] .op-card::after { box-shadow: 0 0 0 4px var(--night-raised) !important; }
[data-ols-dark] .status-dot { background: var(--night-raised); color: var(--text); border-color: var(--line); }
[data-ols-dark] .status-dot.online { background: #172c23; color: #a6e1bc; border-color: #335845; }
[data-ols-dark] .status-dot.agents { background: #192c41; color: var(--night-blue); border-color: #344e6a; }
[data-ols-dark] .status-dot.offline, [data-ols-dark] .alert.error { background: #382326; color: var(--night-red); border-color: #643b3d; }
[data-ols-dark] .alert.success { background: #172c23; color: #a6e1bc; border-color: #335845; }
[data-ols-dark] .app-body:has(> .service-sidebar) .card-table th,
[data-ols-dark] :is(.info-table th,tr:hover td) { background: var(--night-raised); color: var(--text); }
[data-ols-dark] td { border-color: var(--line); }
[data-ols-dark] .badge-status { color: var(--text) !important; }
[data-ols-dark] :is(.btn-primary,.btn-save,.btn-add,.reply-bar #btnEnviar,.reply-bar .quick-reply-button) { background: #254c81; color: #fff; }
@media (max-width: 760px) {
  .service-brand .service-theme-toggle { width: 30px; }
  .service-header .brand-strip.compact { column-gap: 8px !important; }
}